Questions
Is my order secure?
Can I order online without a credit card?
What credit cards do you currently accept?
Should I include dashes or spaces in the credit card number?
I keep getting an error message. Is my card not good?
I keep getting AVS mismatch error and can not finish my payment...
How do I cancel an order?
What is your return policy?
Is a physical shipment (CD-ROM) available?
Let me know about the shipping method and cost.
Answers
Is my order secure?
If you are using Internet Explorer 3.0 and above, you are able to place secure orders. Please make sure you have all the security features turned on in the preference settings for your browser.
Back to top
Can I order online without a credit card?
Unfortunately, not at this time. To place an order by money order, please contact sales@virtualpainter5.com for assistance.
Back to top
What credit cards do you currently accept?
We accept Visa, MasterCard, American Express and Discover. PayPal will be soon available.
Back to top
Should I include dashes or spaces in the credit card number?
While unnecessary, spaces and dashes are acceptable in the credit card number.
Back to top
I keep getting an error message. Is my card not good?
There are many reasons why a credit card transaction can fail. One reason may be that your credit limit has been reached. Other reasons may have nothing to do with your credit card, but rather with a credit card machine on our end or your bank's end. If you have problems, you can contact sales@virtualpainter5.com for assistance.
Back to top
I keep getting AVS mismatch error and can not finish my payment...
Please choose "PayPal" for your payment method and continue checking out. Even If you don't have a PayPal account, you can pay by your credit card. We are sorry for the inconvenience. Thank you for your cooperation.
Back to top
How do I cancel an order?
Unfortunately it is nearly impossible to cancel an order once you have complete your payment. However, we do offer a 7-day unconditional money-back-guarantee. If you would like to arrange a refund, please send your request to sales@virtualpainter5.com. Be sure to include your order number and email address in your message.
Back to top
What is your return policy?
We offer a 7-day unconditional money-back-guarantee. If you would like to arrange a refund, please send your request to sales@virtualpainter5.com. Be sure to include your order number and email address in your message.
Back to top
Is a physical shipment (CD-ROM) available?
Virtual Painter Classic and VSO PhotoDVD 2 are for download sale only. The CD-ROM version is available for Virtual Painter 5, Snap Art and ArtStudioPro.
Back to top
Let me know about the shipping method and cost.
The physical items (CD-ROM products) cost shipping fee. You can choose any of the following shipping methods.
For U.S. domestic customers
USPS Priority Mail - $ 4.60 (1 - 4 days)
USPS Express Mail - $ 16.25 (Overnight to most areas)
For foreign users customers
USPS Priority Mail International - starting at $ 9.00 (6 - 10 days)
USPS Express Mail International - starting at 22.00 (3 - 5 days)
Back to top
